FAQ

Who is Tullabee for?

Tullabee is for parents and gift-givers who adore high-quality, stylish clothing and accessories for babies (0-24 months) and moms. Our gender-neutral options and coordinating Mama & Me sets make us perfect for families who love matching styles!

What’s special about Tullabee products?

We specialize in ultra-soft, practical yet playful clothing with a focus on:

• Adorable playwear sets (our bestselling category!)
• Coordinating mother-baby outfits
• Nursery essentials and plush gifts
• Size-inclusive options for growing babies

Every item is chosen with the same care we’d want for our own little ones!

What payment methods do you accept?

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

Can I modify or cancel my order?

We process orders super fast (within 1-2 business days)! If you need to make changes, email us immediately at [email protected] with your order number. We’ll do our best to help if your order hasn’t been processed yet.

Where do you ship?

We ship worldwide from our Kaplan, Louisiana headquarters! Currently, we’re unable to deliver to select Asian countries and some remote areas. You’ll see availability during checkout.

What are my shipping options?

Choose what works best for you:

• Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
• Free Shipping: 15-25 business days via EMS for orders over $50

Processing time is always 1-2 business days (plus possible delays during peak seasons).

My Mama & Me set arrived separately – why?

While we try to ship coordinating sets together, sometimes items come from different locations in our warehouse. Don’t worry – the second package should arrive shortly! Check your tracking emails for updates.

What’s your return policy?

We offer easy returns within 15 days of delivery for most items (excluding final sale and personalized plush gifts). Visit our Returns Center to initiate a return. Please note:

• Items must be unworn/unused with tags attached
• You’re responsible for return shipping costs
• Refunds are processed to the original payment method

What if I received a damaged item?

Oh no! We’re so sorry. Please email us at [email protected] within 48 hours of delivery with photos of the damage and your order number. We’ll make it right immediately!

How do I contact customer service?

Our team is here for you! Email [email protected] – we typically respond within 24 hours (except weekends). For fastest service, include your order number and a detailed description of your question.

What are your business hours?

Our Kaplan, Louisiana team operates Monday-Friday 9AM-5PM CST. While we may respond to emails outside these hours, you can expect guaranteed responses during our regular business days.