At Tullabee, we’re committed to making your shopping experience as smooth and joyful as our ultra-soft baby essentials. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing Time

We carefully handpick and package each order with love. Please allow 1-2 business days for order processing before your package ships.

Shipping Options

We offer two convenient shipping methods to bring our premium baby products to your doorstep:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes tracking information

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping

International Customers: We ship worldwide (excluding some remote areas in Asia and other locations not covered by our standard shipping). International customers are responsible for any customs fees or import taxes.

Easy Returns & Exchanges

We want you and your little one to be completely happy with your Tullabee purchases. If something isn’t quite right, our hassle-free returns process makes exchanges or returns simple.

Return Policy Basics

  • Returns accepted within 15 days of delivery
  • Items must be unworn, unwashed, and in original packaging with tags attached
  • Original shipping fees are non-refundable

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Personalized gifts (including monogrammed items from our Gifts collection)
  • Plush toys (for hygiene reasons)
  • Items marked as “Final Sale”

How to Return or Exchange

Step 1: Submit Your Request

Email our customer care team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Tullabee Team,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:
– Item Name:
– Size:
– Color:
– Reason for return/exchange:
– Preferred resolution: [Refund/Exchange for (specific item)]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you a Return Merchandise Authorization (RMA) number along with return instructions.

Step 3: Package Your Items

Please include:

  • The item(s) in their original condition with all tags attached
  • The original packing slip or a copy of your order confirmation
  • The RMA number clearly written on the outside of the package

Step 4: Ship Your Return

Ship your package to:

Tullabee Returns
226 Bridge Avenue
Kaplan, US 70548

Note: We recommend using a trackable shipping method as you’re responsible for the package until it reaches us.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline to Appear: Depending on your financial institution, it may take 5-10 business days for the refund to reflect in your account

For exchanges, we’ll ship your new item as soon as we process your return, using the same shipping method as your original order.

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs fees
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

Need Help?

Our customer care team is always happy to assist you. Email us at [email protected] with any questions about your order.

With love,
The Tullabee Family